Skyline Society · updated 18 August 2026

Every change we made

Seven changes are live, two need re-fixing. Nothing here is permanent — each one lists exactly what it was before and how to put it back. If Erika wants any of it reversed, it takes a minute.

Live changes

Each verified against the live site and booking page, not just the editor.

01Full payment is now required to bookLive

Setmore → Payments → Booking Page payments

Was
Require deposit: OFF · Require full payment: OFF — customers booked without paying anything
16–18 Aug
Require deposit: ON · $100 — replaced after two days, see below
Now
Require deposit: OFF · Require full payment: ON — the whole amount is taken at booking
Why it changed: with a deposit set, Setmore charged the $100 correctly but its confirmation screen told the customer "Total paid $360.50" — the full price. That wording is Setmore's own template and cannot be edited, so the only fix was to stop taking part-payments. One customer booked during the two-day window (booking 7JUXNNXK); every other booking was paid in full. His $260.50 balance is on a Stripe payment link, unsent. To undo: Setmore → Payments → toggle "Require full payment" off.
02Google Analytics tracking code correctedLive

Carrd → site custom code

Was
G-14384610683d  — invalid, recorded nothing at all
Now
G-60FH43S5B8  — the real ID from her Analytics account
To undo: put the old ID back — but it never worked, so reverting means turning analytics off entirely. Everything around the ID was left exactly as it was.
03"Book The Signature Skyline" buttonNeeds re-fixing

Carrd → button link · $600 package

Was
…setmore.com/services/bb9407f9-… (an info page — one extra click to book)
Now
…setmore.com/book?step=time-slot&products=bb9407f9-… (opens the calendar)
Re-checked 18 Aug: this has stopped working. The deep link now redirects to Setmore's plain service list instead of opening the calendar — tested both from inside the page and as a fresh visit. The link itself is unchanged, so this is something Setmore altered at their end. Customers get one extra click before they can pick a time. Being re-fixed. To undo: paste the old /services/ link back.
04"Book Your Proposal" buttonNeeds re-fixing

Carrd → button link

Was
…setmore.com/ (the bare menu — nothing selected)
Now
…products=9c0226e7-… (The Proposal, $350)
Re-checked 18 Aug: same problem as 03. The link still carries the right package, but Setmore now bounces it to the service list rather than the calendar. Being re-fixed. To undo: set the link back to the plain Setmore address. Note: if she'd rather it point at a different package, that's a one-line change — tell us which.
05The Grand Statement — guest countLive

Carrd → package text · $1,300

Was
"$1,300 | 1 Hour | Up to 20 Guests"
Now
"$1,300 | 1 Hour | Up to 10 Guests"
To undo: change 10 back to 20. We changed it because Erika has said publicly that 10 is the real limit — so the site was promising something she can't deliver.
06The Celebration Circle — guest countLive

Carrd → package text · $999

Was
"$999 | 1 Hour | Up to 12 Guests"
Now
"$999 | 1 Hour | Up to 10 Guests"
To undo: change 10 back to 12.
07Your booking policy no longer sends people to ZelleLive

Setmore → Booking preferences → Booking policies

Was
"...We accept cards and Buy Now, Pay Later with a 2.9% fee. To avoid this surcharge, we gladly accept fee-free payments via Zelle, Venmo, Cash App, or Apple Pay. One reschedule is permitted with advance notice."
Now
"...We accept all major cards, Apple Pay, Google Pay and Buy Now, Pay Later (Afterpay) — all securely through this booking page. A 2.9% processing fee applies. One reschedule is permitted with advance notice."
Why this one matters most: it is what lets the $100 deposit hold your calendar by itself. When someone pays through the page, the slot books and blocks with no action from you — from any timezone. Payments arranged privately never reach the calendar at all, which is how two people end up holding the same time. Apple Pay still works exactly as before — it is built into the card checkout. Nothing was taken away from customers. To undo: paste the old wording back.
08Letting customers reschedule themselvesNot in effect yet

Setmore → Booking preferences

What we found: your booking page said "cancellation and rescheduling is not permitted" because three separate switches were all turned off — Allow online rescheduling, Allow online cancellations, and Customer login. Setting the 48-hour notice window on its own was never going to do anything, which is why the page never changed.

Changed
Notice window: Never → 48 Hours · "Allow online rescheduling" turned ON
Left off
"Allow online cancellations" and "Customer login" — both are your call, see below
Honest status: this is not working for customers yet. Both settings are saved and confirmed in your account, but your public booking page still shows the old sentence. That looks like Setmore taking time to publish the change rather than anything wrong at our end. It needs re-checking, and if it hasn't caught up, it's a question for Setmore support. Your decision: should customers be able to cancel themselves, not just move their date? Cancelling does not refund anyone automatically — your deposit terms are untouched. The upside is that a slot someone can't use goes back on sale instead of sitting blocked. We left it off because it's a real policy choice, not a technical one. To undo: switch "Allow online rescheduling" back off and set the window to Never.
09Afterpay now works on payment links, not just the booking pageLive

Stripe → Settings → Payment methods → "Your account" configuration

What we found: the Stripe account has two separate payment method configurations. Afterpay was switched on in the Setmore one — which is why customers could use it on the booking page — but switched off in the Your account one, which is what payment links and invoices use. So any link sent by text offered every method except the one her customers actually reach for.

Was
Afterpay / Clearpay: Disabled on "Your account" (pmc_1Tiazk…)
Now
Afterpay / Clearpay: Enabled — verified live on a real checkout page
Her booking page is unaffected either way; it uses the Setmore configuration and always had Afterpay. To undo: Stripe → Settings → Payment methods → "Your account" → disable Afterpay.
10Payment link for the outstanding balanceCreated, not sent

Stripe → Payment Links

Amount
$260.50 — "The Proposal — remaining balance (booking 7JUXNNXK)"
Accepts
Afterpay, card, Klarna, Affirm, Cash App Pay, Apple Pay
Nothing has been sent to the customer. The link is Erika's to send when she is ready, so her explanation lands before the request for money does. A backup Stripe invoice (4CUJUOIU) for the same amount exists as an unsent draft — if he pays by link, delete it so he is not billed twice. To undo: Stripe → Payment Links → deactivate.

Things we found but did not change

These are hers to decide. Nothing has been touched.

09The booking policy still steers customers off-platformUnchanged

Her policy currently reads: "To avoid this surcharge, we gladly accept fee-free payments via Zelle, Venmo, Cash App, or Apple Pay." This is why only 16% of July's money went through her card processor.

Proposed replacement, not applied: "All sales are final and non-refundable. We accept all major cards, Apple Pay, Google Pay and Buy Now, Pay Later (Afterpay) — all securely through this booking page. A 2.9% processing fee applies. One reschedule is permitted with advance notice."
08The refund policy contradicts itselfUnchanged

"One reschedule is permitted with advance notice" sits directly above "Cancellation and rescheduling is not permitted once the appointment is booked."

Cause found: the Cancellation policy dropdown in Setmore is set to "Never", which generates the second line automatically, while the free-text field says the opposite. It's a settings mismatch, not sloppy writing.
09Afterpay was already switched onNot our change

Afterpay, Klarna, Affirm and Zip were already enabled in her Stripe account before today. We only confirmed they reach the checkout — Card and Afterpay both appear. Nothing was changed to make this happen.

10Two Peerspace listings existUnchanged

She has two live Peerspace listings, which may split her review count and compete with each other in search. One advertises an hourly rate well below her package pricing.

11Your website still sends people to ZelleNeeds your OK

We removed that wording from your Setmore checkout today. But the Booking Policy section on raleighskylinevenue.com still reads:

"We accept all major credit cards/Buy Now Pay Later and direct payment via Cashapp/Applepay/Zelle/Cash." It also still says "All sales are final, and no refunds will be issued" alongside "One reschedule is permitted" — the same contradiction, in a second place. The policy lives in two places and we've only corrected one. Say the word and we'll bring the website into line.

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